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How We Handle Your Information

We collect what we need to run your account and clear your bKash, Nagad, Rocket payments. Everything else stays off the table.

Payment data encryptedNo sale to third partiesRegional complianceWithdrawal verification onlyAccount control tools
8889 How We Handle Your Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, correct a mistake in your account details, or ask a question about how we handle payment records, these three channels connect you to the team that manages data requests. Response time for privacy enquiries is usually within two business days.

Team online

Live Chat

Open the chat icon in the lobby footer and select privacy enquiry from the menu. An agent will ask for your account ID and the nature of your request, then route it to our data protection contact who replies within 48 hours.

Email Support

Send your data request to the support address listed in your account settings page under contact. Include your registered mobile number and a brief description of what you need, whether that's a data export, a correction, or account closure and deletion.

Account Dashboard

Log in and open account settings, then scroll to the privacy tools section. You'll find buttons to download your transaction history, update your phone or wallet details, or submit a deletion request that goes straight to the privacy queue.

DATA PRACTICES

How We Protect and Use Information

We built our data handling around the questions Bangladesh players actually ask: who sees my bKash number, how long you keep my betting history, whether I can delete my account and start fresh. These four areas cover the core of what we collect and why.

Payment Security

When you deposit via bKash, Nagad, Rocket, we receive only the transaction reference and amount, not your wallet PIN or full account credentials. Withdrawal requests go through a verification layer where we confirm your registered wallet name matches the payout destination before releasing funds.

Session and Device Data

We log your IP address, device type, and browser to recognise your phone or laptop on return visits and send an OTP when you log in from somewhere new. Session cookies expire when you close the app or browser tab; device recognition cookies last 90 days so you skip the OTP step on your usual phone.

Betting and Game Records

We store your slot spins, live table rounds, and sportsbook slips to calculate your balance, display your history in the account panel, and resolve any disputes over a result. These records stay active for the current financial year plus two years in archive, then we anonymise them for internal reporting.

Your Control Options

Request a JSON export of your data from account settings, update your phone number or wallet details anytime, or submit a full account closure and deletion request. Deletion removes your profile and contact details within 30 days; we keep anonymised transaction totals for regulatory record-keeping only.

Privacy Policy Questions

We collect your mobile number for OTP login, your chosen wallet details for deposits and withdrawals, and your device IP and browser type for session security. We do not ask for your national ID or physical address unless required by your local jurisdiction.

Yes. Log in to your account, open settings, then click the privacy tools section and request a data export. You'll receive a JSON file within 48 hours containing your profile details, transaction history, and session logs from the past 12 months.

No. Your wallet number and transaction references stay internal. We share only aggregated, anonymised payment statistics with our payment processor to monitor clearing times and fraud patterns, never individual account details or balances.

Active records stay for the current year plus two years in compliance with financial record-keeping standards, then we anonymise them by removing your name and contact details. Anonymised transaction totals remain for regulatory audit purposes only.

Yes. Submit a deletion request from account settings or contact support. We remove your profile, phone number, and wallet details within 30 days. Anonymised transaction totals stay on file for regulatory compliance but cannot be traced back to you.

We use session cookies to keep you logged in and device recognition cookies to skip the OTP on your usual phone. Analytics cookies track load times and errors to help us fix bugs. You can disable non-essential cookies in account settings without losing core lobby access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.